Terms & Conditions

Last Updated: May 29, 2026

Welcome to the website of Elevated Air Heating and Cooling LLC. By accessing our website, booking our services, or requesting an estimate, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Services Provided

Elevated Air Heating and Cooling LLC provides residential and commercial HVAC installation, repair, maintenance, and air quality services across Silverton, Salem, and surrounding Oregon communities. All services are subject to scheduling availability and local building code regulations.

2. Estimates and Pricing

• Free Estimates: Free service estimates are provided for select new system installations, equipment replacements, and major projects.
• Upfront Pricing: We provide transparent pricing before starting work. However, final costs may vary if unforeseen structural issues, hidden system damages, or additional parts are required during the job. Any changes to pricing will be communicated and approved before work continues.
• Payment Terms: Payment is due upon completion of the service unless prior written financing or billing arrangements have been established.

3. Customer Responsibilities

To ensure safe and efficient service, customers must provide our licensed technicians with clear, unobstructed access to all HVAC equipment, meters, and relevant interior/exterior spaces. A responsible adult (18 years or older) must be present at the property during the service window.

4. Warranties and Guarantees

We offer a 100% Satisfaction Guarantee on our workmanship. If you are not satisfied with the quality of our service, please contact us immediately so we can make it right. Manufacturer warranties on equipment (such as furnaces, heat pumps, and AC units) are subject to the specific terms provided by the equipment manufacturer.

5. Limitation of Liability

Elevated Air Heating and Cooling LLC is licensed and insured. However, we are not liable for pre-existing system defects, structural deficiencies, or indirect, incidental, or consequential damages resulting from the failure of older HVAC components beyond our control.

6. Intellectual Property

All content on this website, including text, logos, layout designs, and graphics, is the property of Elevated Air Heating and Cooling LLC or its content creators and is protected by copyright laws. You may not copy or reproduce any content without explicit written permission.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles.

8. Mobile Messaging & SMS Terms of Service

Elevated Air Heating and Cooling LLC provides text messaging services in accordance with carrier guidelines and A2P 10DLC regulations. By opting in to receive SMS text messages from us (verbally, via service agreements, or through customer inquiries), you agree to the following terms:

• Program Description: We use SMS to deliver transactional updates regarding your heating, cooling, and air quality services. This includes appointment reminders, technician dispatch and arrival notifications, service estimates, job status updates, and direct customer care responses.
• Message Frequency: Message frequency varies based on your active service appointments, inquiries, and project requirements.
• Rates & Fees: Message and data rates may apply for any messages sent to you from us and to us from you. Please consult your wireless provider for details regarding your text messaging and data plan.
• How to Opt Out (STOP): You can cancel the SMS service at any time. Simply text or reply STOP to any text message you receive from us. Once you send STOP, we will send a one-time confirmation message confirming your unsubscribe status. After that, you will no longer receive SMS messages from us. If you wish to re-subscribe, contact our team directly or request service.
• How to Get Help (HELP): If you experience any issues or need assistance with our messaging program, reply with the keyword HELP to any text message, or contact our customer support directly by calling 503-461-2242 or emailing damien@elevatedairheating.com.
• Carrier Disclaimer: Wireless carriers (including AT&T, T-Mobile, Verizon, and regional carriers) are not liable for delayed or undelivered messages.
• Privacy: We strictly protect your personal information. Mobile information and text messaging originator opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. For full details on our data protection practices, please review our Privacy Policy.

9. Contact Information

For questions regarding these Terms & Conditions, please contact us at: